Privacy Policy (AI-team Pte.)

Last Updated: June 3, 2024

How we collect and use your personal information

1.1 Information provided when you register for a AI-team Pte. account

When you register a AI-team Pte. account and use AI-team Pte. products and services through your AI-team Pte. account, we will collect and store your personal information, including your email address, username and password, user account number, nickname and avatar information of third-party software, shipping address, billing information and phone number, etc. The purpose of collecting and using this information is to provide you with products and services, process orders and shipments, provide Client Server and communicate directly with you, such as sending you new product introduction emails, account verification, order confirmation, major changes and updates of service functions, technical and security notifications, etc. You can refuse to receive such emails or push notifications through the relevant settings in the email. In addition, we may also collect other information from you in order to provide you with services and improve service quality, such as relevant information provided when our Client Server team contacts you, questionnaire reply information sent to us when you participate in surveys, etc. If you refuse to provide such information, it will not affect the basic functions of using AI-team Pte. services, but may affect the quality of services we provide to you.

1.2 Information we collect from registered robot devices

If you use an application to register and bind to a robot online, we will collect your location information, end point device information (including device ID, serial number or product code, IP Address, etc.), and we may collect the robot's cleanable profile and related behavioral status to help you handle issues such as malfunctions and errors in special cases.

1.3 Information we collect from websites and mobile device clients. In order to ensure the quality of services we provide to you and the security of your information, when you visit the AI-team Pte. website or AI-team Pte.'s mobile device client, and use the services provided by AI-team Pte., we may record the category, method, operation information of your use of the service, and other log information related to the service, such as your IP address, the version and device identification code used by the mobile device, Device ID and your location, etc. You understand and agree that in accordance with applicable laws and regulations, court orders or other legal procedures, administrative or judicial mandatory requirements, we may provide your personal information to the relevant competent authorities without your authorization and consent.

How we store and protect personal information

2.1 Where we store your information

The personal information we collect and generate in China will be stored in China. If we transfer relevant personal information collected domestically to overseas institutions due to business needs, we will follow the provisions of laws, administrative regulations and relevant regulatory authorities, and through effective measures such as signing agreements and verification, we will inform you of the purpose, recipient, security measures and security risks of the information leaving the country, and require overseas institutions to keep the obtained personal information confidential. If you choose to cancel your account, we will delete your information or anonymize it, except for information that must be retained for a certain period of time as required by relevant laws and regulations. For the above-mentioned information that must be retained, we will delete or anonymize it after the retention period specified by laws and regulations expires.

2.2 Our data security capabilities and policies

We promise to make information security protection reach the security level required by laws and regulations. We use security measures that comply with industry standards to protect the personal information you provide, prevent unauthorized access, public disclosure, use, modification of data, and prevent data damage or loss. We adopt advanced technical protection measures. The technical means we use include but are not limited to firewalls, encryption (such as SSL), de-identification or anonymization processing, access control measures, etc. In addition, we will continuously strengthen the security capabilities of the software installed on your device. For example, we will complete some information encryption work locally on your device to consolidate secure transmission; we will understand the application information installed on your device and the process information running to prevent malicious programs such as viruses and Trojans. We have established a dedicated management system, process, and organization to ensure personal information security. For example, we strictly limit the scope of personnel accessing information, require them to comply with confidentiality obligations and conduct audits, and those who violate obligations will be punished according to regulations. We will also review the management system, process, and organization to prevent unauthorized personnel from accessing, using, or disclosing user information without authorization. We recommend that you pay full attention to the protection of personal information when using products and services, and we will also provide a variety of security features to help you protect your personal information security.

2.3 Our reporting mechanism for personal information security incidents

Please understand that due to technical limitations and various malicious means that may exist, personal information security incidents may unfortunately occur due to factors beyond our control. If a security incident occurs, we will initiate emergency plans to prevent the expansion of security incidents. We will promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant situation of the incident by email, letter, telephone or push notification. When it is difficult to inform one by one, we will take reasonable and effective measures to issue announcements. At the same time, we will also actively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

2.4 Our deletion of your information

If we stop your service or stop operating, we will stop collecting your personal information in a timely manner, and notify you of the cessation of operation in the form of one-by-one delivery or announcement. At the same time, we will delete or anonymization the personal information we hold about you.

3. Third-party services we use

3.1 We use Tencent Mobile Push SDK in the App to push message notifications to users

SDK Name : Tencent Mobile Push SDK

Third Party Name : Shenzhen Tencent Computer System Co., Ltd

SDK purpose : push notification on mobile end point devices

Collect personal information type : Device information (phone model, system type, system version, etc.) is used to label push and identify whether it is a real machine, network information (network type) supports different types of push according to different network types, account binding information (According to the different push channels you choose, QQ number, WeChat Union ID, mobile phone number, email, etc.) is used to push according to account information, application data (delivery, click, exposure and other data generated in the push process) is used to push business data statistics.

Data processing methods : through de-identification, encrypted transmission, and other secure methods

Privacy Policy link : https://privacy.qq.com/policy/tencent-privacypolicy

AI-team Pte. Ltd.

Last Updated: June 3, 2024